FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with Clarity Cannabis.
Questions and answers
How old do I need to be to purchase cannabis?
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You must be 19 years of age or older to purchase, possess, or consume cannabis in British Columbia. Valid government-issued photo ID is required at the time of purchase, both in-store and for delivery orders.
Do you offer delivery?
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Yes! We offer delivery through our online ordering platform powered by Buddi. Delivery availability and fees vary by location. Place your order online and select delivery at checkout to see options in your area.
Can I order online and pick up in-store?
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Absolutely. You can browse our menu online, place your order, and select store pick up at checkout. We will have your order ready for you when you arrive. Please bring valid ID.
What payment methods do you accept?
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We accept cash and debit in all of our stores. For online orders, payment options may vary. Credit card acceptance depends on the location and payment processor. Please check with your local store for the most up-to-date information.
What types of products do you carry?
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We carry a wide selection of legal cannabis products including dried flower, pre-rolls, edibles, vapes, capsules, tinctures and oils, concentrates, and accessories. Our inventory varies by location and is updated regularly.
What are your store hours?
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Store hours vary by location but most of our stores are open 7 days a week. Visit our Locations page for the specific hours of the store nearest to you.
Do you have a loyalty or rewards program?
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We are currently developing a loyalty program to reward our regular customers. Stay tuned by subscribing to our newsletter or following us on social media for updates on when it launches.
How do I know which product is right for me?
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Our knowledgeable budtenders are here to help. Whether you visit in-store or reach out online, we can guide you based on your experience level, desired effects, and consumption preferences. We recommend starting low and going slow, especially if you are new to cannabis.
Is my personal information safe when I shop with you?
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Yes. We take your privacy seriously and comply with Canadian privacy legislation including PIPEDA and BC PIPA. We only collect information necessary to process your orders and improve your experience. See our Privacy Policy for full details.
Can I return a cannabis product?
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Due to Health Canada regulations, cannabis products cannot be returned once purchased. If you receive a defective product such as a faulty vape cartridge, please contact the store where you made your purchase and we will do our best to assist you.